Frequently Asked Questions
Where is my order?
Our team is working hard to get your order to you ASAP!
TRACK YOUR ORDER:
1. Check your email for status updates.
2. Check the tracking # provided to you via email confirmation.
3. If your tracking does not appear available, your order is still processing!
If Paypal payment, tracking may be sent to Paypal email.
Will you be getting an item back in stock?
Dove, our main creator, always uses love and personal touches to make each piece unique! If you’d like to know more about an item that was previously in stock, please LET US KNOW!
Often times, we are able to recreate the item for you or revision it per your custom requests! ;)
Can I exchange this?
So sorry love, we do not accept exchanges due to the sensitive and hygienic nature of our jewelry products and one-of-a-kind uniqueness on paintings or 3D-printed art.
If your items were damaged in transit, we will make it right! Please check our Exchange Policy for more information!
Can I return This?
Absolutely! You may return items for any reason up to 30 days after receipt of your order.
* Please note some items are ineligibe for return. Read more about our Return Policy.
Can you tell me about shipping?
Of course! Bird of Paradise US utilizes trusted carriers worldwide to ensure your order is handled with the utmost care while in transit.
Our Shipping Policy contains more information about shipping costs & delivery deadlines.
How can I Get Involved?
EXTROVERTS: Going to see your fav headliner? Posting about the most rad after-party experience? Wearing our jewelry to a festival or getting down with your friends at the club?
LET US KNOW! Use #BirdofParadiseUS and #CelebrateYOU
INTROVERTS: Check out the Bird of Paradise US Blog today for topics on Wellness, Motivation, Fitness, Yoga, Aerial, Dance, Raves/Festivals, Jewelry DIY, and so much more!
FOLLOW @birdofparadiseus
How can I stay engaged?
Check us out on our various social media platforms! ;)